Privacy Policy

ME Group Australia Pty Ltd, trading as Wash.ME and Revolution Laundry (“we”, “us”, or “our”), is dedicated to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our automated laundry and dryer machines (“Revolution Machines”), our website, or our mobile applications, you agree to the collection and use of information as outlined in this policy.

We only collect personal information that is reasonably necessary for us to provide our laundry services.

• Contact Information: If you contact us for support or a refund, we may collect your name, email address, and mailing address.
• Mobile Numbers: We collect your mobile number only if you opt-in at the Revolution Machine to receive an SMS notification when your wash or dry cycle is complete.
• Payment Information: When you pay by credit or debit card, your data is processed through secure, encrypted, PCI-DSS compliant gateways. We do not store your full card numbers on our local systems.
• Technical & Location Data: When using our website or app, we may collect your IP address, browser type, and geographic location to help you find the nearest Wash.ME location.
• CCTV: Some of our machine locations are monitored by CCTV for security and safety purposes. This footage is handled in accordance with local surveillance laws.

We use your information for the following specific purposes:

• Service Fulfilment: To provide the laundry services you have paid for and to send "cycle complete" SMS alerts.
• Customer Support: To process refunds, investigate machine faults, and respond to your enquiries.
• System Maintenance: To monitor machine performance and ensure our network of automated laundries is operating correctly.‍
• Safety & Security: To protect our equipment and our customers through the use of security footage where applicable.

We do not sell or rent your personal information. We may disclose your data to:

• Service Providers: Third-party partners who assist with SMS delivery, payment processing, or IT support.
• Related Entities: As a member of ME Group International plc, your data may be processed on secure servers located in the United Kingdom or France. We take reasonable steps to ensure these overseas recipients comply with privacy standards equivalent to the APPs.‍
• Law Enforcement: If required by law or to protect the safety of the public and our property.

We implement industry-standard security measures to protect your data.

• Retention: * SMS Data: Mobile numbers provided for cycle alerts are typically deleted shortly after the service is completed.
  
  • Customer Service Records: Information related to refunds or support queries is kept only as long as necessary to resolve the matter or as required for tax and audit purposes.‍
• ‍Encryption: All digital transmissions involving sensitive information are protected using SSL/TLS encryption.

Under the APPs, you have the right to access the personal information we hold about you and to request that we correct any inaccuracies. To exercise these rights, please contact our Privacy Officer:

• Email: info@me-group.au‍
• Postal Address: Me Group Australia, 5/11 Davies Rd, NSW 2211 Padstow, AU

If you have a concern about how we have handled your privacy, please contact us directly. We aim to respond within 30 days. If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.